Introduction

Vehicle Resolutions Ltd (VRL) provides accident management solutions to its clients following a road traffic accident.

The personal data that VRL processes to provide these services relates to its clients and other individuals as necessary, including staff and suppliers’ staff.

This policy sets out VRL’s commitment to ensuring that any personal data, including special category personal data, which VRL processes, is carried out in compliance with data protection law. VRL is committed to ensuring that all the personal data that it processes is done in accordance with data protection law. VRL ensures that good data protection practice is embedded in the culture of our staff and our organisation.

The privacy of our clients’ personal data is of utmost importance to us. This Privacy Notice explains the type of information that we may hold, why we hold it, the sharing of that information with others, how you can access that information and the security of the information held.

Data Controller

Vehicle Resolutions Ltd
4 Woodside Place
Glasgow G3 7QF
Email: datacontroller@vehicleresolutions.co.uk

Any requests received will be considered under the applicable data protection legislation. If you are not satisfied with our handling of your queries, you have the right to raise a complaint with the Information Commissioner’s Office at ico.org.uk. We are registered with the Information Commissioner’s Office (ICO) under registration number ZA105733.

How we collect and use (process) your personal information

We may collect the following information:

  • Name
  • Contact Details
  • Date of birth
  • National Insurance number
  • Photographic Images
  • Passport number and copies of passport

The purpose of obtaining that data may be:-

  • To provide you with access to legal advice and representation;
  • To check your identity;
  • As required by law

We may need to have access to information about you held by third parties, for example doctors, hospitals, HMRC, all medical treatment providers, employers and your insurance company. We will provide you with a legal mandate in order to recover that information.

Sharing of information with others

These third parties must at all times keep your personal information secure and, where required, they will be bound by a legal agreement with VRL to keep your personal information private, secure and to process it only on our specific instruction.

  • VRL will not transfer your personal data to a country outside the European Economic Area without your prior consent.
  • You have the right not to be subject to automated decision-making including profiling.
  • You have the right to object to the processing. If you wish to do that please contact our Data Controller whose details are as undernoted.

Your Rights

As a data subject, You have the following rights under the GDPR which this policy and our use of personal data have been designed to uphold.

  • The right to be informed about Our collection and use of personal data.
  • The right of access to the personal data We hold about You.
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete.
  • The right to be forgotten (i.e. the right to ask us to delete any personal data We hold about You), We hold Your data for a limited time of 6 years.
  • The right to restrict (i.e. prevent) the processing of Your personal data.
  • The right to data portability (obtaining a copy of Your personal data to re-use with another service or organisation.
  • The right to object to us using Your personal data for a particular purpose.
  • Rights with respect to automated decision making and profiling.

Access to Personal Information

You have certain rights as a Data Subject under the General Data Protection Regulation to request details, and in particular circumstances, a copy of the personal data which we hold about you. We have one month from receiving such a request to deal with it. If you would like a copy, please write to the Data Controller, Vehicle Resolutions Ltd, 4 Woodside Place, Glasgow, G3 7QF. Email: datacontroller@vehicleresolutions.co.uk.

If it comes to your attention that there are inaccuracies in your personal data, please notify us as soon as possible so that we can amend our records accordingly.

Security & Storage of your information

We use appropriate standards of technology and operational security to protect your personal information. This includes the use of a secure server and firewall connection. Access to your personal data is limited to those who require access to that information in order to allow us to source legal advice and representation. Our employees have a duty to maintain the confidentiality and security of that information.

Your personal information will be kept no longer that necessary for the purpose for which it was processed and in line with the General Data Protection Regulation in relation to the ownership and destruction of files.

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Contact

If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.

Your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please call 0141 483 8699.

Contact

If you have any queries in relation to the above please do not hesitate to write to us at Vehicle Resolutions Ltd, 4 Woodside Place, Glasgow, G3 7QF.

We reserve the right to modify or amend this privacy policy at any time and for any reason. Details of changes will be posted on the website.

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